PROFESSIONAL EXPERIENCE

Cut The Design Crap • Sep 2024 - Present
Co-Founder | Podcast Host | Design Coach

At Cut The Design Crap, we’re on a mission to strip away the jargon, fluff, and corporate-speak to deliver honest, practical design insights. As co-founders, we launched this podcast to create an unfiltered space where designers, creatives, and leaders can connect, share real-world challenges, and find actionable solutions. But the podcast is just the beginning—our vision goes beyond conversations into a full-fledged initiative with coaching programs, design seminars, and courses.

What we do:
🎙️ Podcast episodes packed with real design stories and no-nonsense advice
🎓 Courses and workshops to help creatives sharpen their skills
👥 Coaching programs for building killer portfolios and advancing careers
💡 Community events to foster meaningful conversations and connections

ZoomInfo • Waltham, MA • July 2020 to Present
Director of Product Design • April 2022 to Present

Lead the product design of ZoomInfo’s global suite of products.  As a hands-on User Experience Director, I am responsible for not only executing product design strategy but managing, mentoring, and ensuring successful delivery of work for a team of (15+) User Experience resources across multiple products and locations.

KEY ACCOMPLISHMENTS:

• Successfully executed the migration of all of ZoomInfo’s Admin experiences to a single unified Admin platform

• Directed the successful design and deployment of Admin features for Zoominfo’s suite of products including User Management, connecting integrations, auto-provisioning, and Account Based Experience (ABX)

• Responsible for the day-to-day mentoring and managing multiple Design Managers

Senior Manager of UX/UI • April 2021 to April 2022

Leading the strategic vision and delivery for ZoomInfo’s global suite of products.  As a hands-on User Experience Leader, I am responsible for not only executing product design but managing, mentoring, and ensuring successful delivery work of a team of (8+) User Experience resources.

KEY ACCOMPLISHMENTS:

• Successfully created a new recruitment platform from inception to release that generates multi-million dollars in revenue

• Currently executing the user experience for a new unified experience for a new Admin product

• Responsible for the day-to-day management of UX resources across multiple products

• Successfully mentored and promoted my direct reports to management positions

Manager of UX/UI • July 2020 to April 2021

Responsible for the successful execution of the UX strategy for ZoomInfo’s global suite of products.  Engaged to deliver positive business outcomes through improving the experiences that our users have with our products and services.  I am a hands-on User Experience Leader that not only leads my UX resources but is also engaged in projects to execute user experience activities across the full product development lifecycle including delivery of User Research, Information Architecture, User Interface Design, testing and releasing products to market.

KEY ACCOMPLISHMENTS:

• As a single resource executed the vision and strategy for a new Recruiter Platform for ZoomInfo’s product suite

• Recruited a team of UX and UI resources to support ZoomInfo’s Boston Area Product Team

User Experience Consultancy • Boston, MA • January 2020 to Present  • December 2017 to May 2018
Independent User Experience Consultant

Responsible for creating user experience digital solutions for small and large-scale clients.  

KEY ACCOMPLISHMENTS:

• Design and development of a corporate Onboarding Mobile and Desktop experience for an organization of over 12,000 employees

• Conception, design, and execution of a Client Relationship Management tool for consumer automotive management, medical pharmaceutical care, and student education management.

• Consultation on the user experience of a national supply chain management digital application.

Altran • Burlington, MA • December 2017 to January 2020
User Experience Lead

Lead the User Experience Practice for Altran North America.  As a vital member of the Management Team at Altran, responsible for building the company’s user experience and product offerings and identifying opportunities for our customers and ensuring the successful delivery of our customer product strategies.  Manage a team of UX Architects, UX Designers, and UI Developers as well as served as a hands-on resource working alongside the team on customer engagements.

KEY ACCOMPLISHMENTS:

• Responsible for defining the UX Methodology used for successful execution of product engagements 

• Lead, mentor, and motivate a team of multi-disciplined UX professionals responsible for executing user experience strategy, user research, front-end development, usability testing, visual design and design language strategies

• Established and executed successful user experience strategies across national a variety of healthcare, pharmaceutical, manufacturing companies

Honeywell • Acton, MA • March 2016 to December 2017
User Experience Lead

Spearhead end-to-end user experiences for global audience of 130,000 employees across all of Honeywell’s business units. Conduct measurable user research, voice of the customer, customer journey mapping, touch point and stakeholder analysis, concept creation and ideation, task analysis, heuristic evaluation, and usability testing for wide variety of products.  Executed user experience strategies with estimated contract value of $150M.

KEY ACCOMPLISHMENTS:

• Design and execute user experience strategies, including largest human resources project implementing single time and attendance system (estimated contract value of $60M).  

• Facilitate international meetings, including Journey Mapping, Ideation Sessions, and User Research Focus Groups for multiple global project initiatives.

• Designed, developed, and deliver User Experience Training course in multiple global locations to educate Honeywell community on User Experience Methodology and using internal tools to provide self-support.

NTT DATA • Charlestown, MA • May 2012 to March 2016
Director of User Experience

Shaped creative strategy for products and services through digital channels, developing variety of digital consulting opportunities. Managed cross-functional team responsible for executing user experience vision, methodology, and process creation. Extensive experience mentoring consultants, providing career coaching and training.  Solid track record of selling UX opportunities to clients and customers and evaluating business problems for new opportunities.

KEY ACCOMPLISHMENTS:

• Championed engagement sales (estimated contract value of $25M), resulting in high levels of client acquisition, satisfaction, and retention.

• Cultivated exceptional customer relationships, serving as source of best practices and creative delivery initiatives for both client-side and agency experiences.

Keane • Charlestown, MA • May 2009 to January 2012
Senior Principal User Experience Architect

Led user experience activities for client engagements across broad spectrum of industries, articulating intuitive design solutions for large-scale digital experiences. Broad experience facilitating development of design solutions across multi-disciplinary, global teams. 

KEY ACCOMPLISHMENTS:

• Managed projects, providing hands-on leadership in visual design, web development, accessibility, and information architecture.

• Cultivated positive relationships with users and business stakeholders, working collaboratively to define problems, articulate solutions, wireframes, and produce high-fidelity, interactive prototypes.

• Prepared technical specification documentation, describing prototype interaction and packaging and deploying artifacts into rich digital experiences.

IBM • Boston, MA • February 2007 to April 2009
Managing Consultant

Managed full application lifecycle and implementation for multiple Internet and new media projects, crafting functional and user interface development of websites, applications, and kiosks.  Gathered and analyzed user objectives and requirements and created user-centered interfaces to support requirements. Defined navigational standards and developed functional designs, mapping flows and key interface strategies coupled with usability and accessibility best practices. 

KEY ACCOMPLISHMENTS:

• Executed global user experience strategies for variety of Fortune 500 companies across multiple industries.

• Ensured viability of user experiences worldwide in collaboration with team members and user community.

• Designed and executed usability testing, validating user interfaces and documenting standards.

Fidelity Investments • Boston, MA • October 2005 to January 2007
Principal Application Developer & Multimedia and Usability Specialist

Developed Streetscape Simulator, brokerage application that integrates trading and service functionality with customer information, risk management tools, and single point of access to real-time market data, news, and third-party research.  

PRIOR EXPERIENCE

Commonwealth of Massachusetts, Software Application Developer & Designer, Boston, MA • 2005
Designed, developed, implemented, and provided stabilization and certification support services for New Medicaid Management Information System.

Fidelity Investments, Boston, MA • 2004
Prepared and implemented numerous enhancements to Fidelity.com website.

eBay, Senior User Interface Designer & Developer, Woburn, MA • 2002 to 2005
Developed creative strategy and site design of web sites from design through implementation for eBay’s commerce clients.  

Key3Media Corporation, Senior Web Designer & Developer, Needham, MA • 2001 to 2002
Created marketing brand strategy for 10 technological event web sites.

EDUCATION

Bachelor of Fine Arts, Illustration and Design

Syracuse University, College of Visual and Performing Arts, Department of Visual Communications • Syracuse, NY

PROFESSIONAL APPEARANCES

Design Thinking Workshops 2016 & 2017
Taught Global Design Thinking Workshops for over 140 people in the U.S., Asia, and the UK.

SAP Sapphire NOW 2014 Conference
Facilitated a Presentation & Workshop on Mobile User Experience and the Consumerization of IT.

CERTIFICATES & LICENSES

Java Programming Language, Sun Microsystems, Burlington, MA
Internet Systems Management, Bentley University, Waltham, MA

TECHNICAL & SOFTWARE SKILLS

Expert level skils in user centered design, information architecture, wireframe and navigation system design, concept ideation, user interface design, UX workshop facilitation, requirements articulation, interactive prototype development, qualitative and quantitative usability testing, A/B testing, user research.

Expert skills in Adobe Creative Suite, Sketch, InVision, Figma, Axure, iRise, Proto.io, UXPin, UserTesting, SurveyMonkey.